The Merchants Service Desk is a significant evolution on the traditional IT Helpdesk.

As a channel managing the interface between IT and its customers, via self help and contact centre services, the Service Desk provides users with an informed single point of contact. It incorporates incident, problem, and change and third party management, and offers a broader and more business-orientated approach to IT Service Management.

Our Service Desk enables your business to realise the value of your technology investment and achieve ROI forecasts. We do this through our systematic, preventative approach that addresses problems before they arise, and uses the lessons learned to prevent them from recurring.

Our Information Technology Infrastructure Library v3 practitioners have a proven 30 year pedigree in providing SLA-orientated Managed Services across the globe based on industry best practice. Multi-lingual centres of excellence across choice destinations allow us to blend onshore quality with offshore value

Complementing our ITIL-aligned Global Services Operating Architecture (GSOA), our Service-Now service management software can be customised through our administrative re-write capability, resulting in a better service, reduced total cost of ownership and improved productivity.