News and Press

Please click on a News / Press item below to view its contents:

2010

• Value based Outsourcing is a reality in South Africa”
• Creating a Value Monopoly through Strategic Service Partnerships
• Merchants assists Bahrain in achieving e-Readiness

2009

• So, tell us what you think are some of the issues in the BPO industry ?
• Workforce Optimisation

2008

• Consumers only want to call once.
• ‘Outdated’ quality assurance methodologies ‘a thing of the past’.
• SA - A winning hand?
• Merchants in R60m contact centre deal with Australian company.

2007

• BPeSA honours Merchants trainer as “best in SA”.
• Government Incentives a good step – but not enough.
• Merchants recognised at Industry Awards.
• SA must act quickly to market itself to the rest of the world.
• Merchants scoops two industry awards.
• Quality in a contact centre – an oxymoron?
• 2 New Deals for Merchants.
• bwin places its bets with Merchants South Africa.
• Innovation needed in training to develop your employees.
• The Carphone Warehouse ploughs additional R35m into SA contact centre.

2006

• Contact centre salaries pricing SA out of the market?
• Is SA marketing itself effectively in the global contact centre market?