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	News and Press Please click on a item below to view its contents:       2010       Value based Outsourcing is a reality in South Africa”   Creating a Value Monopoly through Strategic Service Partnerships   Merchants assists Bahrain in achieving e-Readiness       2009     So, tell us what you think are some of the issues in the BPO industry ?   Workforce Optimisation       2008       Consumers only want to call once.   ‘Outdated’ quality assurance methodologies ‘a thing of the past’   SA - A winning hand?   Merchants in R60m contact centre deal with Australian company       2007       BPeSA honours Merchants trainer as “best in SA”.   Government Incentives a good step – but not enough.   Merchants recognised at Industry Awards.   SA must act quickly to market itself to the rest of the world.   Merchants scoops two industry awards.   Quality in a contact centre – an oxymoron?   2 New Deals for Merchants.   bwin places its bets with Merchants South Africa.   Innovation needed in training to develop your employees.   The Carphone Warehouse ploughs additional R35m into SA contact centre.       2006       Contact centre salaries pricing SA out of the market?   Is SA marketing itself effectively in the global contact centre market?
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