You Believe Your Business Is Different.

You believe this demands a customer relationship solution designed just for your needs.

Different businesses have vastly different requirements when it comes to contact centres – and how they can manage relationships with their customers better.

Merchants specialises in offering a contact centre solution especially designed to suit the requirements of your organisation. From outsourcing right through helping define you customer management strategy, our breadth of experience ensures we will provide the bespoke solution that your business requires. Our in-depth understanding and specialised skill enables us to provide your business with a unique combination of cost, risk and performance – all finely balanced in a solution designed to meet the demands particular to your business.

Merchants are not only experts in contact centres– because we’ve had to become experts at everything in between you and your customer relationships.

Merchants Consulting’s services are designed to deliver performance improvement. By reviewing and improving your business in terms of your customer strategy, the development of your people and the business solutions, Merchants consulting will optimise your results. In term of how we actually do it,  we will do everything from bench marking your contact centre, to recruitment and training of your people, right down to the nitty-gritty of ensuring operational delivery.

You can rely on Merchants for best practice consulting and outsourcing solutions because we not only have 25 years of excellence and success behind us but we also have over 70 awards of recognition in the industry that testify to the premium nature of our contact centre solutions. We can also custom build operation centres for you in any location that is the most appropriate.

Our experience and expertise means that your contact centre will be in safe hands. We’re there to protect your brand and deliver performance based, quality service to your customers – and we won’t let you down.

Merchants is a Dimension Data company and part of Dimension Data’s CIS (Customer Interactive Solutions) line of business.  CIS specialises in integrating customer channels into businesses.  More specifically, CIS creates contact management architectures based on TDM, IP and Intelligent Network (IN) technologies.  Our relationship with CIS provides us with the necessary access to the best technology and architecture and also means we have greater insight into technical solutions that touch a contact centre.