Careers
Contact Us
Merchants is a recognised global market leader in providing contact centre solutions that deliver positive results. As customer management and business process outsourcing specialists, we work with our clients to drive excellence in business processes and use our understanding of best practice standards to help offer insights and support organisational transformation.
Our tried and tested methodologies helps us to understand your business and operational requirements to deliver the correct sourcing option to suit your unique business requirements - from a range of options including outsourcing, co-sourcing, off-shoring and Business Process Outsourcing.
Merchants is a Dimension Data company and part of Dimension Data’s Customer Interactive Solutions (CIS) line of business. CIS specialises in integrating customer channels into businesses and creating contact management architectures based on Time Division Multiplexing, Internet Protocol and Intelligent Network (IN) technologies. Our relationship with CIS provides us with access to leading technologies and architectures and gives us a unique insight into technical solutions that are available to contact centres.
Rapid advances in technology, coupled with a huge uptake in multimedia devices that is changing customer behaviours, means most businesses are working out how to utilise the increasing number of avail able customer channels.
Organisations may be grappling with how to embrace and standardise processes across these new channels to harness the benefits on offer such as reduced costs, increased customer value and a quality cu stomer experience.
We help companies optimise these economic opportunities through careful analysis and practical changes that are balanced with operational realties. We do this through our:
Target operating model
Benefits realisation plan
Integrated roadmap
Our Multi-channel Strategy and Design service adopts a structured and pragmatic approach in examining a company’s business processes and operations. This enables us to add value to your business through driving a consistent and seamless user experience and successful integrating your systems.
Our solutions are designed to deliver positive customer management services that improve the performance of your business. Insight. Performance. Value.
At Merchants we believe that no customer is the same. It’s also why we offer tailored solutions that improve your business performance, without breaking the bank. Our customer management expertise will help your business:
Find, win and retain customers to ensure your customer base keeps growing
Map how you will interface with your customers in the future
Ensure a return on investment by building employee relationships
Ensure a return on investment by building employee relationships
Improve business efficiency through process re-engineering
Implement practical change management programmes
And if your customer management solution doesn’t deliver insight, performance and value, it’s not a Merchant’s solution.
Insights
Case Studies
Thought Leadership
Global Trends
Benchmarking
Related Links
Dimension Data
Corporate Social Investment
Strategic Partner
|
|
|
Merchants is a recognised global market leader in providing contact centre solutions that deliver positive results. As customer management and business process outsourcing specialists, we work with our clients to drive excellence in business processes and use our understanding of best practice standards to help offer insights and support organisational transformation.
Our tried and tested methodologies helps us to understand your business and operational requirements to deliver the correct sourcing option to suit your unique business requirements - from a range of options including outsourcing, co-sourcing, off-shoring and Business Process Outsourcing.
Merchants is a Dimension Data company and part of Dimension Data’s Customer Interactive Solutions (CIS) line of business. CIS specialises in integrating customer channels into businesses and creating contact management architectures based on Time Division Multiplexing, Internet Protocol and Intelligent Network (IN) technologies. Our relationship with CIS provides us with access to leading technologies and architectures and gives us a unique insight into technical solutions that are available to contact centres.
Rapid advances in technology, coupled with a huge uptake in multimedia devices that is changing customer behaviours, means most businesses are working out how to utilise the increasing number of avail able customer channels.
Organisations may be grappling with how to embrace and standardise processes across these new channels to harness the benefits on offer such as reduced costs, increased customer value and a quality cu stomer experience.
We help companies optimise these economic opportunities through careful analysis and practical changes that are balanced with operational realties. We do this through our:
Our Multi-channel Strategy and Design service adopts a structured and pragmatic approach in examining a company’s business processes and operations. This enables us to add value to your business through driving a consistent and seamless user experience and successful integrating your systems.
Our solutions are designed to deliver positive customer management services that improve the performance of your business. Insight. Performance. Value.
At Merchants we believe that no customer is the same. It’s also why we offer tailored solutions that improve your business performance, without breaking the bank. Our customer management expertise will help your business:
And if your customer management solution doesn’t deliver insight, performance and value, it’s not a Merchant’s solution.
| ||||||||||||||||||||||||||||||||
|
||||||||||||||||||||||||||||||||